Made with Love & Care

Shipping, Returns & Repairs

Shipping

All orders are shipped with love and care from San Diego, California. 

• Free Domestic Shipping for all orders over $50.

• Due to the handmade nature of our products, our processing time varies. Expect 5-10 business days on average. During peak seasons, processing time may be approximately 2-3 weeks. 

• Each Mala comes in a Malas In Bloom jewelry pouch with one gift box per order.

• Our packaging is carefully selected and made from recyclable, compostable & reusable materials.

• All shipments come with tracking.

• Custom orders have a longer production time. Please email info@malasinbloom.com to inquire about estimated shipping for your custom item.

USPS approximate shipment times:

Domestic First Class / Standard: 2-5 Business days
Domestic Priority: 2-3 Business days
International Standard (Canada): 1-3 weeks
International Standard: 2-6 weeks*

Lost or Damaged Mail:

Malas In Bloom is not responsible for lost or damaged mail. Once your item has been shipped, received and given tracking information, it is out of our hands and the responsibility of USPS. If you're concerned about a package in transit, please contact your local post office or file a claim online at usps.com.

Returns

We are a small business operated by a single individual. We aim to offer a unique experience through our intuitively designed, handmade Mala jewelry. Malas In Bloom is unable to accept returns. We are unable to meet the same expectations as a large manufacturer. To that end, we believe that this is the reason why our Malas are a source of magic for you. We spend ample time sourcing genuine gemstones, designing each piece, knotting each bead by hand, and cleansing + activating your Mala with our vast collection of singing bowls. We encourage you to learn more about our processes before you purchase, to decide if this an experience you would like to enjoy, because we want you to be completely satisfied with your purchase from Malas In Bloom.

Repairs

Due to the very nature of the earth and its beautiful formations, our stones vary in color, shape, and detail. The natural variances in your Mala are not considered a manufacturing fault and will not be eligible for repair.

If your item breaks from being tugged on, has caught on something, or any other physical damage, that is not a reflection on Malas In Bloom craftsmanship. Please be honest and courteous if you have any issues with your Mala.

Regardless how well our Malas are constructed, we understand that things happen. If your Mala breaks within 60 days* of placing your order, we will restring it at no additional charge to you. 

You must contact us with in 60 days of receiving your Mala should you wish to have it restrung at no charge. Your Mala should be sent back in a protected/bubble wrapped package - not in a standard letter envelope - to avoid further breakage. Please include all beads/components in your package, along with your order number, for fast and efficient processing. Allow up to two weeks for your repair. Once your Mala has been repaired, we will ship it back to you free of charge.

Damage beyond 60 days is usually due to external forces and is not a reflection of Malas In Bloom craftsmanship. Please note, Malas In Bloom does not encourage swimming, showering, sleeping with, or working out with your Mala on. Water will cause the thread of your Mala to break down, as it is made of 100% pure silk. Do not hang your Mala, but instead store it in the soft pouch we have provided you with.

If your mala breaks after 60 days :

https://www.malasinbloom.com/restring-my-mala

Click here to proceed with restringing your Mala.